Terms of service

Last updated: April 2026

  1. Overview

This website is operated by ChillyPup, a trading name of Crabtree Collective Ltd (registered in England and Wales, Company Number: 16644240). Throughout the site, the terms "we," "us," and "our" refer to ChillyPup. These Terms of Service apply to purchases and interactions made through chillypup.co.uk and chilly-pup.com.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service. Please read these Terms carefully before accessing or using our website.

  1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or state. You must not use our products for any illegal or unauthorised purpose. We reserve the right to refuse service to anyone for any reason at any time.

  1. Product Information

We make every effort to accurately display product details, sizes, and colours. All sizing is provided in good faith. Customers are responsible for checking measurements before purchase. Product photos may vary slightly from the actual product due to supplier or manufacturing updates.

  1. Pricing and Availability

Prices for our products are subject to change without notice. Customers in the United Kingdom are charged in GBP. Customers in the United States are charged in USD. Exchange rates are applied dynamically and may fluctuate. We reserve the right to discontinue any product at any time without prior notice.

  1. Orders and Fulfilment

Once an order is placed, we aim to dispatch within 2-4 working days. UK customers should allow 5-10 working days for delivery after dispatch. US customers should allow 6-12 working days for delivery after dispatch. Delivery times are estimates only and cannot be guaranteed due to third-party courier or customs factors. We are not responsible for delays caused by customs clearance for international orders.

  1. Returns and Refunds

Please see our Returns and Refunds Policy for full details. UK customers have the statutory right to cancel an order within 14 days of receipt under the Consumer Contracts Regulations 2013. US customers and other international customers are covered by our 30-day returns policy as set out in our Returns and Refunds Policy. International return shipping costs are the responsibility of the customer.

  1. Third-Party Services

We may use trusted third-party suppliers and couriers to fulfil your order. We are not liable for delays, errors, or damages caused by these third parties.

  1. Limitation of Liability

ChillyPup is not liable for any injury, loss, claim, or damages arising from the use of our website or products, except where required under applicable law. UK customers retain all statutory rights under UK consumer law. US customers retain all applicable rights under the consumer protection laws of their state.

  1. Governing Law

These Terms are governed by the laws of England and Wales. However, nothing in these Terms affects your statutory rights as a consumer under the laws of your own country or state.

  1. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

  1. Contact Information

If you have any questions about these Terms, please contact us at info@chillypup.co.uk.

ChillyPup is a trading name of Crabtree Collective Ltd, registered in England and Wales, Company number: 16644240.