Fantastic product and outstanding customer service
I bought the ChillyPup Red Light Therapy Pad for my 11-year-old Labrador, Murphy, who has spinal arthritis, and I honestly couldn’t be happier with both the product and the service I’ve received.
Customer service has been excellent from the very beginning, both before I ordered and afterwards. When I recently had an issue with the controller, ChillyPup responded incredibly quickly, helped identify the problem and immediately arranged a replacement, while reassuring me that Murphy could continue using his pad in the meantime.
The pad itself is so easy to use. Murphy has 30 minutes under it every evening and, rather surprisingly, he genuinely seems to enjoy his “blanket time”! He settles down happily and it has become part of our nightly routine.
Most importantly, since using it consistently I’ve noticed a really positive change in him. Obviously his red light therapy is only one part of managing his arthritis, but he has been noticeably more comfortable, playful and much more like his old self. For an older dog with a chronic condition, seeing that change is priceless.
I wouldn’t hesitate to recommend ChillyPup — a great product from a small company that genuinely seems to care about the dogs using it and the people who love them. Murphy and I are very happy customers. ❤️🐾