Privacy policy
Last updated: April 2026
ChillyPup ("we," "us," or "our") is a trading name of Crabtree Collective Ltd. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, or otherwise interact with us.
This policy applies to purchases and interactions made through chillypup.co.uk and chilly-pup.com.
Our store is powered by Shopify, which provides our online e-commerce platform and payment processing. Shopify may also collect and process your information as described in their own Privacy Policy.
Information We Collect
We may collect the following information when you shop with us or use our website:
Contact details (name, email, phone number, billing/shipping address). Payment details (through Shopify's secure checkout system). Order details (products purchased, returns, refunds). Account details (if you create an account, such as login information). Device and usage data (IP address, browser type, site interactions, cookies). Communications (emails or messages you send us).
How We Use Your Information
We use personal information to:
Process and fulfil your orders. Provide customer support and respond to enquiries. Send order updates and, if you opt in, marketing communications. Improve our website, products, and services. Detect and prevent fraud or security issues. Comply with legal obligations.
Sharing Your Information
We only share your information with trusted third parties where necessary, including:
Shopify (our website host and checkout system). Payment processors and couriers to complete your order. Marketing and analytics providers (e.g. Google Analytics, Meta Ads) if you have consented to cookies/advertising. Legal or regulatory authorities where required by law.
We will never sell your personal information.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, show relevant ads, and analyse traffic. You can control or disable cookies in your browser settings, but some features of our website may not function properly without them.
Your Rights
Depending on where you live, you may have the right to:
Access the personal data we hold about you. Request corrections or deletion of your data. Withdraw consent for marketing at any time (via unsubscribe links or by contacting us). Request portability of your data to another provider.
For UK/EU customers: you also have the right to object to certain processing or lodge a complaint with your local Data Protection Authority.
For California residents (CCPA): you have the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, please contact us at info@chillypup.co.uk.
For all other US customers: you may contact us at any time to request access to, correction of, or deletion of your personal information. We will respond to all reasonable requests in a timely manner.
Data Retention and Security
We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. We take steps to protect your data but cannot guarantee absolute security.
International Transfers
As Shopify's servers and some service providers may be located outside the UK/EU, your data may be transferred internationally. For customers in the United States, please be aware that your data may be transferred to and processed in the United Kingdom and other countries. Shopify uses standard safeguards (such as Standard Contractual Clauses) to protect this information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices, or Shopify's services. The "Last updated" date will always be shown at the top of the page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
ChillyPup is a trading name of Crabtree Collective Ltd, registered in England and Wales, Company number: 16644240.